REI Senior Design Researcher in Kent, Washington

Senior Design Researcher

Posted Date:Sep-29-2017

Job ID:8098

Job Type:Full Time

Job Function:Product Design/Development



What's cool about this job

The Senior Design Researcher is the consumer advocate who designs and leads research methodologies that will expertly uncover unmet design needs that will directly impact decision-making for Private Brands’ design and product strategies.

  • Create Design Research plans to expertly understand the consumer and balance the priorities between Private Brands Design and Product Strategy teams.

  • Conduct expert in-context design ethnographies to uncover unmet design actionable needs that will ultimately inform design, product strategy, and overall brand decision-making.

  • Design creative methodologies discussion guides, and activities that allow consumers to share functional and emotional insights and ideas.

  • Have conversations with consumers in person, on the phone or over Skype to understand unmet design needs that lead to design actionability.

  • Support design teams through product iteration with consumer and user insight, ensuring an effective design direction and strategy.

  • Lead synthesis of consumer insight, retail insight and market insight and share research findings and strategy to teams across Private Brands and to teams outside of Private Brands as needed.

  • Serve as the consumer expert and research consultant for REI Brands.

  • Stay connected to store managers and employees to continually understand our consumer, retail insights and expert product needs as well as build a strong relationship between Private Brands and retail stores.

  • Design research methodologies that are adaptive and can flex depending on evolving needs for design.

  • Plan Design Research project schedules.

  • Acknowledge that your insights inform design direction and product line strategies.

  • Mentor Design Researchers.

Bring your passion and expertise

  • 4-year degree in design, psychology, art or related field preferred.

  • 5 +years prior experience in a similar position.

  • Experience advocating for the VOC (Voice of the Consumer) throughout the research and design process

  • Demonstrated experience as an Expert Design Ethnographer/Interviewer with the ability to uncover unmet design actionable needs that will ultimately inform design, product strategy, and overall brand decision-making

  • Demonstrated experience designing research plans according to design needs and identified insight patterns across a variety of research sources

  • Experienced storyteller who clearly communicates insights & opportunities for design

  • Demonstrated ability creating relationships between agency and client, or between divisions in a large corporation

  • Demonstrated ability challenging the status quo, being a champion for change and the ability to influence others to change.

  • Demonstrated ability to lead teams through the synthesis of consumer insight, retail insight and market insight with cross-functional teams and the ability to effectively communicate research findings and strategy

  • Computer experience and knowledge of Microsoft applications required (Outlook, Word, PowerPoint)

  • Demonstrated ability to support design teams through product iteration and evolution with consumer and user insight

  • Demonstrated ability to manage the development of multiple projects at varying levels of completion, difficulty, and size effectively during the same time.

  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.

  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.

  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.

  • Consolidates information from various sources including feedback from others to reach sound decisions.

  • Considers the ultimate impact of decisions and actions on internal and external customers.

  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.

  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.

  • Clearly conveys and accurately receives information by a variety of methods and in various situations.

  • Builds rapport with all kinds of people inside and outside the organization.

  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.

Why you'll love it here

We are a team of creative, passionate people who love the outdoors. We bring our love of the outdoors into our daily work to create amazing products and brand experiences exclusively for REI’s customers.

We’re passionate about delivering compelling, meaningful products in the market. Whether it’s heading out for a weekend of backpacking, a long bike ride or just a walk in the rain. We are guided by our values of authenticity, quality, services, respect, integrity, and balance. By joining the REI Private Brands team, you have the opportunity to make a difference, be challenged to create excellence and enrich our creative community.

At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 20 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer