CompuCom Design Researcher - Usability, Morae in Bellevue, Washington
Design Researcher - Usability, Morae
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Our high-visibility client seeks a Design Researcher to conduct iterative, evaluative customer research in the complex product domain of PowerApps, Power BI, and related services. You will work closely with UX Design, Research, and Program Management to understand the customers and evaluate whether offerings meet their needs. The ideal candidate will have experience in conducting research in a complex technology domain. The intended end result is a solid basis of research to assist in product design.
Drive design research activities to inform product design, including but not limited to: usability studies, heuristic evaluations, interviews, surveys, etc.
Deliver actionable research findings to your counterparts on time and with quality
Communicate, defend, and build consensus around your research and how it informs design
Document and present recommendations and point of view based on research and analysis
Working with the supervising Researcher or Manager in identifying and addressing critical usability issues.
2 years of industry experience conducting user research / design research and effectively partnering with development teams to improve the user experience based on research results
High level of experience using varied user research techniques at various stages of the development process (e.g., lab usability studies, heuristic evaluations, surveys, field research / ethnographic techniques)
Experience creating usability test plans and running large and small tests
Accurate measurement and precise reporting of usability data and other research data
Excellent collaboration skills and experience teaming with designers to help prepare designs for testing
Ability to turn research findings into actionable recommendations
Strong oral and written communication skills.
Demonstrated ability to analyze research data, create results presentations, and deliver them to design and product teams
Intermediate statistical analysis skills, and, ideally, familiarity with one or more statistical packages used for analysis (SPSS, Statistica, etc.), and/or strong skills using Excel to perform basic analyses
Strong technical skills, especially in data analysis and visualization
Ability to get up to speed with a complex new area quickly
Ability to work independently and as part of a team
Experience with Morae
Experience with UserTesting.com
Experience with large-scale survey tools
Experience analyzing and delivering impactful findings based on telemetry data
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