Concurrency, Inc. - Brookfield, WI ServiceNow Service Portal Designer and Developer in Brookfield, Wisconsin
Are you looking to be a part of an award winning company where you practice to service new and existing accounts. Successful candidates will be focused and highly motivated individuals with strong troubleshooting skills and a perfectionist approach to developing client solution.
You deal with ambiguity and have the skills to pivot and swarm when necessary to align with business needs. A strategic thinker, you move between diverse tasks with cooperation and persistence, helping to bring out the best in those around you. You have the ability to collaborate with a diverse cross section of talented engineers and provide a team first approach.
Individuals provide technical consulting services to clients; contributes to the design and delivery of technical architecture solution components; supports the efforts of more experienced consultants; plays a quality assurance role by reviewing team work products to ensure that they are accurate, consistent and meet client requirements; serves as a technical resource on a team or a team leader for other technologists.
Directed design, consultative requirements capture leveraging Agile/Scrum, ITSM, ITOM, ITBM, and CSM frameworks
Lead UI/UX design sessions
Implement dynamic and responsive Service Portal and end user interfaces on the ServiceNow Platform
Build custom widgets as necessary to meet customer needs
Help refine the Concurrency standard for Service Portal implementations
Capture business requirements and translate to cost effective, sustainable technical solutions
Facilitate and support development and testing phases
Assists with gap analyses highlighting current state, future state, client needs, best practices and competition
Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
Understands sales process, information and support requirements, and assists sales staff in identifying leads
Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs
Coordinate release planning and implementations
Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
Identify system deficiencies and recommend solutions
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, QA, and production environments
Participate in ongoing production and end user support until project concludes and turned over to operational steady state
ServiceNow System Administrator certification
ServiceNow Implementer certification
ServiceNow Developer certification
Bachelor’s degree in business or IT related field preferred
1 to 3 years’ experience designing user interfaces/user experience capabilities
1 to 3 years working in the ServiceNow platform in a developer capacity with a strong focus on Service Portal
Understanding of relational database management systems, stored procedures, and queries.
Understanding of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks
Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality in ServiceNow.
High tolerance for ambiguity in rapidly changing client environments
Excellent verbal and written communication skills, client relation skills, and the ability to work effectively in a team environment.
Time management and Organization skills
ITIL v3 Foundation or higher
External Company Name: Concurrency, Inc.
External Company URL: www.concurrency.com