Concurrency, Inc. - Brookfield, WI ServiceNow Service Portal Designer and Developer in Brookfield, Wisconsin

Are you looking to be a part of an award winning company where you practice to service new and existing accounts. Successful candidates will be focused and highly motivated individuals with strong troubleshooting skills and a perfectionist approach to developing client solution.

You deal with ambiguity and have the skills to pivot and swarm when necessary to align with business needs. A strategic thinker, you move between diverse tasks with cooperation and persistence, helping to bring out the best in those around you. You have the ability to collaborate with a diverse cross section of talented engineers and provide a team first approach.

Individuals provide technical consulting services to clients; contributes to the design and delivery of technical architecture solution components; supports the efforts of more experienced consultants; plays a quality assurance role by reviewing team work products to ensure that they are accurate, consistent and meet client requirements; serves as a technical resource on a team or a team leader for other technologists.

  • Directed design, consultative requirements capture leveraging Agile/Scrum, ITSM, ITOM, ITBM, and CSM frameworks

  • Lead UI/UX design sessions

  • Implement dynamic and responsive Service Portal and end user interfaces on the ServiceNow Platform

  • Build custom widgets as necessary to meet customer needs

  • Help refine the Concurrency standard for Service Portal implementations

  • Capture business requirements and translate to cost effective, sustainable technical solutions

  • Facilitate and support development and testing phases

  • Assists with gap analyses highlighting current state, future state, client needs, best practices and competition

  • Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues

  • Understands sales process, information and support requirements, and assists sales staff in identifying leads

  • Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs

  • Coordinate release planning and implementations

  • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests

  • Identify system deficiencies and recommend solutions

  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

  • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

  • Ensure tool configuration consistency across development, QA, and production environments

  • Participate in ongoing production and end user support until project concludes and turned over to operational steady state

  • ServiceNow System Administrator certification

  • ServiceNow Implementer certification

  • ServiceNow Developer certification

  • Bachelor’s degree in business or IT related field preferred

  • 1 to 3 years’ experience designing user interfaces/user experience capabilities

  • 1 to 3 years working in the ServiceNow platform in a developer capacity with a strong focus on Service Portal

  • Proficient with Angular, Bootstrap, JavaScript, HTML, and CSS

  • Understanding of relational database management systems, stored procedures, and queries.

  • Understanding of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks

  • Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality in ServiceNow.

  • High tolerance for ambiguity in rapidly changing client environments

  • Excellent verbal and written communication skills, client relation skills, and the ability to work effectively in a team environment.

  • Time management and Organization skills

  • ITIL v3 Foundation or higher

ID: 2018-1329

External Company Name: Concurrency, Inc.

External Company URL: