Job Description:

Accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions and MBB. May be Green Belt or Black Belt certified. May be responsible for managing, training and developing associates on the team.

This role will be responsible for driving operational excellence and transformation initiatives across the Consumer Client Services Fraud Servicing and Claims organization working with key partners across the Fraud organization. This position is critical to driving Fraud Servicing and Claims towards a strategic enterprise vision of Fraud servicing for our clients. The focus of this role will be driving process improvements, owning Fraud processes and implementing improvements to attain business objectives.

**Position may be filled anywhere in the US.

Job Requirements:

• 5+ years project management or process design experience

• Including experience in scoping initiatives, scheduling routines, resourcing participants, developing communication plans and focus on risk management

• Proven ability to manage multiple projects simultaneously

• Strong attention to detail and organizational skills

• Strong communication skills- ability to work with senior leaders with an executive presence

• Ability to shift priorities and remain focused on key objectives

• Proven relationship management skills to gain buy in- build consensus and resolve conflicts in a timely manner across multiple lines of business as well as internally

• Strong Risk and Governance mindset

• Strong Microsoft office skills and ability to create executive level documents

Preferred Skills:

• Process Design Experience

• Black Belt or Green Belt certified

• PMP certification

• Fraud industry knowledge and experience

• Contact Center experience

• Bachelor’s degree

Posting Date : 04/16/2018

Location :

Phoenix, AZ, MCDOWELL BLDG, 1825 E Buckeye Rd,

Newark, DE, Deerfield V, 655 Paper Mill Rd,

Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 400,

Hunt Valley, MD, HUNT VALLEY II, 11333 MCCORMICK RD,

Charlotte, NC, 13510 BALLANTYNE CORPORATE PL (NC2109),

Fort Worth, TX, 4200 AMON CARTER BLVD (TX2980),

• United States

Travel : Yes, 20% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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