Hy-Vee Food Stores Cake Designer Trainee - Part Time in Saint Joseph, Missouri

Job Title: Cake Designer Trainee FLSA: Non-Exempt

Department: Bakery Revision Date: 05/2015

General Function:

As a Cake Designer Trainee, this position will be responsible for completing this hands-on, 6 month training period, the Cake Designer Trainee will perform job responsibilities in order to be accomplished from start to finish in the creating and decorating of bakery items. A separate guideline is available which outlines the tasks to be completed on a month by month basis. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Store Director; Managers GM, Perishables, and Store Operations; Bakery Manager; Assistant Managers; Assistant Bakery Manager; Baker; Apprentice Baker

Direct Reports: None, unless assigned by Bakery Manager

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

  • Makes an effort to learn customers’ names and to address them by name whenever possible.

  • Assists customers by: (examples include)

  • Escorting them to the products they’re looking for

  • Securing products that are out of reach

  • Loading or unloading heavy items

  • Making note of and passing along customer suggestions or requests

  • Performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders

  • Takes customer orders at Bakery counter.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Acquire ability to recognize all product and how it is produced & wrapped.

  • Will gain understanding of supply costs; vendors; and how to place orders.

  • Become familiar with all aspects of icing, scoring, and packaging.

  • Become familiar with the operation of equipment; maintenance required, cost, and proper safety instructions.

  • Acquire understanding of daily production, cake orders, planning, and promotion.

  • Will gain experience and understanding in the process of creating and garnishing bakery items, from start to finish.

  • Acquire understanding of the complete wedding cake consultation process, as well as the wedding cake construction and delivery process.

  • Understands and practices proper sanitation procedures and ensures the work area is always clean and net.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Wraps all product as necessary.

  • Assists in other areas of the store as needed.

  • Performs other job related duties and special projects as required.

Education and Experience:

High school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements:

  • Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

  • Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.

  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Working Conditions:

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.

Equipment Used to Perform Job:

Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bags, airbrush, telephone, copy cake machine, and occasional use of the intercom system, edible image machine, computer skills, knives.

Contacts:

Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.